Terms of Service

1. About us and these terms

Stampque (“we”, “us”, “our”) provides a professional service that coordinates Meta verification for businesses in the UAE and GCC. We are an independent service provider and are not Meta Platforms, Inc. By using our website or placing an order, you agree to these terms.

2. Our service

We prepare, submit, follow up on and confirm verification for the platforms you select — Instagram, Facebook, WhatsApp Business, and/or your Meta Business Account. The typical completion window is 24 hours to 3 days, measured only after payment, correct information and the required access have been received.

3. Eligibility

• You must be 18 or over.
• You must own, or be authorised to act for, the account or business you ask us to verify, and to grant the access required.
• The account must be in good standing under Meta’s policies.

4. Placing an order

You choose your services on our website and continue on WhatsApp. We confirm your eligibility, scope and total with you before any payment. There is no payment before confirmation.

5. Pricing and payment

• You pay a one-time company service fee for the professional service.
• The three-platform bundle (Instagram + Facebook + WhatsApp) is AED 1,750. The Meta Business Account service is AED 1,000. Your exact total is confirmed with you before payment.
• Payment is made by bank transfer in AED to the details we provide.
• Meta’s USD 12/month subscription is separate and is billed directly by Meta. It is not our fee and is not company revenue.

6. Your responsibilities

• Provide accurate, complete information and a valid phone number.
• Grant and maintain the required role-based access for the duration of processing. Never share passwords — we will never ask for them.
• Do not change usernames, page ownership, phone numbers, business details, account structure or connected assets while your order is being processed.
• Maintain any required subscription directly with Meta.
• Complete reasonable troubleshooting or access requirements.

7. Processing and delivery

Processing officially begins only after the service fee is paid, a valid phone number is provided, the required role-based access is granted, the relevant assets are reviewed, and you have received a written “Processing Started” confirmation. The date and time of that confirmation determine cancellation and refund eligibility.

8. Refunds and cancellations

Refunds are available in specific circumstances — in full before processing officially begins, and assessed case-by-case afterwards. The Meta subscription paid directly to Meta is not refundable through us. Full details are in our Refunds & Cancellations policy, which forms part of these terms.

9. What we do and don’t guarantee

We provide a professional preparation and submission service. Final approval, eligibility and the continued status of any verification are governed by Meta and its policies. We do not control and are not responsible for Meta’s decisions, reviews, timelines, fees, or any later removal of verification caused by changes you make, account restrictions, policy enforcement, non-payment of the Meta subscription, or other matters outside our reasonable control.

10. Acceptable use

• Do not ask us to act on an account you do not own or are not authorised to manage.
• Do not provide false, misleading or unlawful information, or use the service for any unlawful purpose.

11. Intellectual property

The content and branding on this website belong to us or our licensors. “Instagram”, “Facebook”, “WhatsApp” and “Meta” are trademarks of their respective owners and are used for identification only.

12. Limitation of liability

To the maximum extent permitted by law, our total liability arising from the service is limited to the company service fee you paid for the affected order. We are not liable for indirect or consequential losses. Nothing in these terms limits rights that cannot legally be excluded under applicable UAE consumer-protection law.

13. Third-party services

Our service relies on third parties including Meta, WhatsApp and banking providers, each governed by their own terms. We are not responsible for their availability, decisions or charges.

14. Privacy

Our Privacy Policy explains how we handle your data and forms part of these terms.

15. Changes to these terms

We may update these terms from time to time. The “last updated” date above shows the latest version; continued use of the service means you accept the updated terms.

16. Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of the UAE have jurisdiction, without prejudice to any mandatory consumer-protection rights. [Confirm emirate/jurisdiction with legal review.]

17. Contact us

Questions about these terms? Message us on WhatsApp at +971 56 356 1644, or by email at info@stampque.com.