Get Meta-Verified in
24 Hours to 3 Days.

Yes — in specific circumstances, depending on whether the verification process has started, the current status of the order, and the reason the service could not be completed. A full refund of the company service fee may be provided when a cancellation request is submitted before processing officially begins. Once processing has started, refunds are assessed according to the conditions below.

Processing officially begins only after all of the following are complete:

• The applicable service fee has been paid.
• You have provided a valid phone number.
• The required role-based access has been granted to the connected Meta Business Account or Business Portfolio.
• The relevant Instagram, Facebook and WhatsApp Business assets have been reviewed.
• You have received a written “Processing Started” confirmation.

The date and time of that confirmation determine cancellation and refund eligibility.

Yes. You may cancel and request a refund before receiving the “Processing Started” confirmation. The company service fee is refunded to the original payment method. Any non-refundable payment-gateway or transaction charges may be deducted only when they were clearly disclosed before payment.

Normally, no. Once processing begins, operational resources, verification preparation and partner-channel resources are committed to the order, so a change of mind after processing has started does not normally qualify for a refund. An exception may be made when the company confirms it cannot complete the purchased service for reasons not caused by the customer, the customer’s account condition, or circumstances outside the company’s control.

When you have provided correct information, maintained the required access and met all service requirements, but the company is unable to complete the verification, you may choose between:

• One additional processing attempt at no additional service charge; or
• A refund of the unfulfilled company service fee.

When none of the purchased services have been completed, the eligible refund covers the full company service fee. The refund does not include subscriptions or charges paid directly to Meta or another third party.

The company first attempts to resolve and complete the remaining platform verification at no additional service charge. When the remaining verification cannot be completed for reasons within the company’s control, you receive a refund for the uncompleted portion of the package. Any platform verification already successfully completed remains chargeable and non-refundable. For transparency, the invoice or order confirmation states the service-value allocation used to calculate any partial refund.

The estimated fulfilment window begins only after full payment is confirmed, the correct phone number is provided, the required role-based Meta Business access is granted, and all connected assets are available and ready. When the service exceeds three days for reasons within the company’s control, you may continue processing or request a refund for the unfulfilled service. When the delay is caused by missing access, incorrect information, account restrictions, Meta platform interruptions, additional Meta review, or another matter outside the company’s control, a refund is not automatically issued — you will be informed of the delay and the available next steps.

A refund will normally not be provided when:

• The purchased verification service has been successfully completed.
• You change your mind after processing has started.
• You provide incorrect, incomplete or misleading information.
• You fail to grant the required access.
• You remove, restrict or change access during processing.
• The Instagram, Facebook or WhatsApp Business assets are disconnected or changed during processing.
• You change usernames, page ownership, phone numbers, business details or account structure while the order is being processed.
• The account is disabled, suspended, restricted, under appeal or otherwise not in good standing.
• You refuse reasonable troubleshooting or access requirements.
• The account conflicts with Meta’s applicable policies.
• Verification is later affected by changes you make.
• You fail to maintain the required subscription directly with Meta.
• The request relates to a Meta subscription or other third-party charge not collected by the company.

No. The USD 12 monthly subscription is paid directly to Meta. It is separate from the company’s one-time professional service fee and is not received as company revenue. The company cannot refund, cancel or reverse a subscription payment collected directly by Meta — any such request must go through the relevant Meta payment or support channel.

No. The one-time company service fee covers the professional verification service — access onboarding, verification preparation, partner-channel processing, submission and follow-up, status management, completion confirmation, and customer support related to the order. The separate USD 12 monthly amount is paid directly to Meta to maintain the applicable platform subscriptions.

Successful completion is confirmed when the relevant verification is active and the completion notice has been sent to you. A refund is not normally provided when verification is later removed because of changes to the account, page, username or business information; removal or modification of connected assets; failure to maintain the Meta subscription; account restrictions or policy enforcement; security incidents or unauthorized activity; or actions taken by the customer, Meta or another third party. When the verification is removed because of a confirmed fulfilment error by the company and the issue is reported within seven calendar days of completion, the company will investigate and either attempt remediation at no additional service charge or refund the affected portion of the service.

Submit the request through the company’s official email address or WhatsApp support channel, from the same contact information used to place the order. Please provide: full name; registered phone number; order or invoice number; service purchased; the Instagram/Facebook/WhatsApp Business or Meta Business Account details relevant to the order; the reason for the request; and any supporting screenshots where applicable.

The company reviews the request and communicates its decision within two business days after receiving all required information (complex cases may need additional review — you’ll be told if so). Approved refunds are normally processed within seven business days, returned through the original payment method. Time for funds to appear depends on your bank, card provider or payment gateway, which is outside the company’s control. A different refund method may be used only when the original method cannot receive the refund and an alternative is approved in writing.

Please contact the official support team before opening a payment dispute or chargeback so the order status and refund eligibility can be reviewed. Submitting a chargeback does not create automatic refund eligibility and may temporarily suspend processing while the dispute is investigated. This does not limit any rights that cannot legally be excluded under applicable consumer-protection rules.