Privacy Policy
How we collect, use and protect your information — and the things we deliberately never collect. We keep data minimal and purpose-limited, in line with the UAE Personal Data Protection Law (PDPL).
Last updated: 13 August 2026
1. Who we are
Stampque (“we”, “us”, “our”) is an independent verification coordination service for businesses in the UAE and GCC. We are not Meta Platforms, Inc. “Instagram”, “Facebook”, “WhatsApp” and “Meta” are trademarks of their respective owners. This policy explains how we handle personal data when you use our website and services.
2. Information we collect
Information you give us
- Your name and phone number.
- The services you select and the details of your verification order.
- Messages you send us on WhatsApp, email or the website, and any supporting information you choose to share.
- Your order or invoice reference (e.g. STQ-XXXX).
Access you grant
- Role-based access to your connected Meta Business Account or Business Portfolio, used only to prepare and submit your verification.
- You can revoke this access at any time — and it is revoked after the work is complete.
Information collected automatically
- Cookies and similar technologies for analytics and advertising measurement (Google Analytics 4, Meta Pixel, managed via Google Tag Manager).
- Basic device and usage data such as pages viewed, referring source and campaign tags (UTMs).
Payment information
The company service fee is paid by bank transfer in AED. Bank details and your total are confirmed with you on WhatsApp before payment. We do not collect or store card numbers on this website.
3. What we never collect
- Your passwords. We never ask for them and you should never share them.
- Identity documents or ID files are not required for our service.
- We never place passwords, identity documents or phone numbers in web addresses (URLs) or analytics data.
4. How we use your information
- To create and process your verification request.
- To confirm eligibility, your total and the next steps with you.
- To provide support related to your order.
- To measure marketing and website performance in aggregate, and to improve our service.
- To comply with legal, tax and record-keeping obligations.
5. Consent, cookies and tracking
Where required, non-essential analytics and advertising cookies load only after you consent through our cookie banner. You can decline non-essential cookies and still use the site. You can change your choice at any time through your browser settings or our banner.
6. WhatsApp conversations
When you contact us on WhatsApp, your message starts a sales and support conversation about your verification. We do not use your number for unrelated marketing without your opt-in. WhatsApp is provided by Meta and is subject to Meta’s own terms and privacy practices.
7. Sharing your information
We do not sell your personal data. We share it only as needed:
- With Meta and the relevant partner channel to carry out the verification you requested.
- With analytics and advertising providers (e.g. Google, Meta) for measurement, subject to your consent.
- With our bank or payment provider to receive your payment.
- Where required by law, regulation or to protect our legal rights.
8. Data retention
We keep order and contact records only for as long as necessary to deliver the service, provide support, and meet legal and accounting requirements, after which we delete or anonymise them.
9. Security
We rely on role-based, revocable access rather than passwords or documents, and we limit who can see your information. No method of transmission or storage is completely secure, but we take reasonable measures to protect your data.
10. Your rights (UAE PDPL)
Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion, or withdrawal of your consent, and you may object to certain processing. To exercise these rights, contact us using the details below.
11. Serving the UAE & GCC
We serve customers in the United Arab Emirates and across the GCC. Where data is processed by third parties such as Meta or Google, it may be handled in accordance with their own international data practices.
12. Children
Our service is intended for businesses and account owners aged 18 or over. We do not knowingly collect data from children.
13. Changes to this policy
We may update this policy from time to time. The “last updated” date above shows the latest version.
14. Contact us
Questions or requests about your data? Message us on WhatsApp at +971 56 356 1644, or by email at info@stampque.com.
This is draft policy language provided for review. It is not legal advice. Confirm with a UAE-qualified adviser before publishing it as binding terms.